At xshoezonexhenp Sp. z o.o., we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time before it has been shipped for processing. To cancel an order, please contact our customer service team immediately using the contact information provided at the bottom of this page. Once your cancellation request is verified and processed, you will receive a full refund of the purchase amount. Refunds for canceled orders are typically processed within 3-5 business days and will be credited to your original payment method.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be rejected or subject to a partial refund at our discretion.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. All returned items must include this RMA number clearly marked on the outside of the package. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Upon receipt and inspection of your returned item, we will send you an email notification confirming the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution's processing times.
Refunds will be issued for the purchase price of the returned item(s). Original shipping charges are non-refundable unless the return is due to our error. For returns that qualify for free return shipping, we will deduct the cost of return shipping from your refund amount.
If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement to confirm the transaction hasn't been processed. Some financial institutions may require additional time to post the refund to your account.
If you've confirmed with your bank that the refund hasn't been processed, please contact us immediately using the information provided in the "Contact Us" section below. We will investigate the matter and work with our payment processor to resolve any issues. Please have your order number and proof of return shipment ready when contacting us about missing refunds.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: xshoezonexhenp Sp. z o.o.
Address: ul. Marszałkowska 84, 00-517 Warszawa, Poland
Phone: +48 22 647 29 35
Email: [email protected]
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM CET, excluding public holidays.
